Cancel and confirm in writing — always
Every cancellation, every model change, every supplementary contract change: by registered post or signed letter, with confirmation requested. Verbal confirmations don't bind under Swiss insurance law. Insurer staff are well-meaning but bind less authority than the policy department; written cancellation reaching the policy department is the only safe form.
Tip: A signed PDF returned via the insurer's customer portal is also typically valid — check your specific insurer's accepted format. When uncertain, registered post is the gold standard.