Yuki · 28 · Sapporo → Zürich, 2024
First job in Switzerland, first time outside Japan. Her employer's HR suggested the same insurer they use for group plans — but individual and group coverage are different products with different terms.
We set her up with a high-franchise basic plan to keep premiums low, and added supplementary while her health declaration was clean. At 28, every insurer accepts you. At 38 with a medical history, some won't.
The best time to apply for supplementary insurance is before you need it.
Amir & Sara · 35 + 33 · Tehran → Zug, 2024
Young family, first child due in four months. Arrived on a C permit with employer-arranged basic insurance. Nobody had mentioned supplementary maternity coverage — or that the waiting period on most plans is 270 days.
We found one insurer with a shorter maternity waiting period for the supplementary tier they needed. The basic plan covered the birth regardless, but the hospital class and obstetrician choice depended on getting this right.
Two hundred and seventy days. That's the number that determines whether you choose your obstetrician or your canton does.
James · 42 · London → Basel, 2023
Senior pharma hire, relocated with family. His employer offered a group insurance option that looked comprehensive on the summary sheet but had gaps in dental, alternative medicine, and cross-border coverage for his wife's French GP.
We kept the employer's basic plan — it was competitive — and layered individual supplementary from a different insurer where the product actually matched their usage.
Employer plans are a starting point, not a finished answer.
Sophie & Thomas · 44 + 46 · Paris → Geneva, 2024
Dual-income couple, both on separate insurers, four products between them, none of which they'd reviewed since arrival six years ago. Their combined supplementary premiums had climbed significantly since signup.
We consolidated to two products each, moved them onto the same insurer for administrative simplicity, and reduced their annual supplementary spend meaningfully — without losing any coverage they actually used.
The most common insurance problem isn't the wrong insurer. It's the right insurer with the wrong products six years later.
Margareta · 61 · Vienna → Lausanne, 2023
Late-career academic, relocating for a three-year university appointment. At 61, supplementary insurance applications trigger longer health declarations and higher premiums. Two of the three insurers she applied to added exclusions.
We found the insurer with the cleanest acceptance at her age and health profile. The premium was higher than she expected — but the alternative was no supplementary coverage at all.
At 61, the question isn't which insurer is cheapest. It's which insurer will still say yes.