Visana Health Insurance

Created from the 1996 merger of KKB, Grütli and Evidenzia, Visana serves 698,000 policyholders with innovative health solutions.

About Visana

Visana has grown to become one of Switzerland's trusted health insurance providers, serving over 698,000 policyholders. With annual revenues of 3.3 billion Swiss francs, Visana combines traditional Swiss quality with modern digital innovation to provide comprehensive insurance solutions.

Expat Advantages with Visana

Multilingual Support

Customer service in multiple languages

Digital Services

Modern app and online platform

Flexible Models

Multiple insurance options

Comprehensive Coverage

Wide range of insurance options

Basic Insurance

Multiple models including standard, family doctor, and telemedicine options

Supplementary Insurance

Comprehensive coverage options with Ambulant, Komplementär, and specialized plans

Digital Services

Modern online platform for policy management and claims submission

Supplementary Insurance Plans

Ambulant I-III

Outpatient supplementary coverage

  • Vision care coverage
  • Medical aids
  • Over-the-counter medicine
  • Health check-ups
  • Preventative vaccinations

Komplementär

Alternative medicine coverage

  • 90% cost coverage
  • Up to 10,000 CHF annually
  • Alternative treatments
  • Complementary medicine
  • Holistic approach

Basic Bundle

Popular supplementary package

  • Ambulant II coverage
  • Komplementär II coverage
  • Hospital insurance
  • Vacanza travel insurance
  • Comprehensive protection

Dental Insurance

Comprehensive dental coverage

  • 75% cost coverage
  • Up to 5000 CHF annually
  • Ten coverage levels
  • Dental treatments
  • Flexible options

Hospital Insurance Options

General

Basic hospital coverage throughout Switzerland

  • Shared room accommodation
  • Free hospital choice
  • Vacanza travel insurance
  • Rooming-in after childbirth
  • Spa coverage

Spital Flex Semi-Private

Enhanced hospital comfort with twin room

  • Two-bed room
  • Free doctor choice
  • Outpatient birth allowance
  • Enhanced comfort
  • Flexible options

Spital Flex Private

Maximum privacy and comfort

  • Single room
  • Private ward
  • Premium service
  • Maximum privacy
  • Complete flexibility

Frequently Asked Questions

What makes Visana different from other Swiss health insurers?
Visana stands out with its comprehensive coverage options, digital services, and strong focus on preventive care. They offer flexible insurance models and a wide range of supplementary insurance options to meet different needs.
What digital services does Visana offer?
Visana provides a modern digital platform including a user-friendly mobile app for policy management, online claims submission, digital insurance cards, and 24/7 customer service access.
Does Visana offer English-speaking customer service?
Yes, Visana provides multilingual customer service, including English support, through their customer service centers and digital platforms.
What supplementary insurance options does Visana offer?
Visana offers various supplementary plans including Ambulant I-III for outpatient care, Komplementär for alternative medicine, Basic Bundle for comprehensive coverage, and dental insurance options.
How much can I save with Visana's alternative insurance models?
Visana offers several cost-saving models with premium reductions up to 15-20%, depending on the chosen model and your location.

Contact Visana

Visana AG

Weltpoststrasse 19-21

3015 Bern